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Fax machine jams can occur when receiving a fax, printing a report, or transmitting a fax.
- If paper jams in the cassette or halfway out of the cassette, it is most likely worn or dirty feed tires.
- If it jams in the middle of the process or at registration, there could be an obstruction or a mechanical problem with the machine or toner cartridge.
- If there is a jam in the fuser unit or the paper will not exit the machine, there could be a broken fuser unit gear or an obstruction near the end of the process.
- If you have jamming issues or multi-feeding issues while sending a fax, you could have worn or dirty transmission feed rollers or an obstruction, like a paper clip or thumb tack.
If a fax cannot connect when you are receiving, check to make sure the receiving mode is set to automatic or FAX mode. Sometimes someone will accidentally hit the key and set the mode to manual.
If there is trouble connecting a call, first check for a dial tone. If that is okay, then call the other party to verify their equipment is functioning properly.
In either case, if you still cannot get the fax to receive or transmit, it could be a telephone connection board in the fax that is faulty.
If your fax is printing smudges, marks or lines, first print a report to verify that it is your equipment that is creating the marks, not another party.
- If your report has marks, then it is most likely your toner cartridge that is worn out or defective. If changing the toner does not work, the next option is a dirty or worn out fuser unit, in which case you will need service.
- If another party claims they are receiving lines for your fax, first make a copy to verify. If your copy has lines, then you most likely have either white out or ink smudges on your scanner glass. If your fax allows you to open the ADF cover and view the scanner glass, carefully wipe the glass slit with a damp cloth or if you have rubbing alcohol, wipe it with that. If that still doesn’t work, you could have a defective scanner or CIS.
If your toner cartridge leaks toner into the fax or leaves marks on the pages, replace the cartridge to make sure it is not your machine. If the problem persists, then you could have a bad transfer roller or a voltage problem. Call your toner vendor as soon as you know that the problem was your cartridge, so as not to miss the warranty period on the toner cartridge.
Using paper that is not intended for fax printing can result in poor print.
- Use paper that is recommended for either laser fax printing or inkjet fax printing.
- Use paper that is 4 to 6 percent humidity by weight.
- Do not use paper that is too think or too thin.
- Eliminate static electricity on the paper by fanning the paper before placing it in the paper cassette.
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